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Returns, Warranties, & Order Cancelations

We mainly operate as an e-commerce company so almost 100% of our orders are placed on our website. The few orders that are placed over the phone or in person are treated as online orders as well. This allows us to have an efficient and streamlined workflow to ensure Customer Success!

About Returns...

If you're reading this right now then you're probably interested to find out about how we handle returns. However, for you to learn how to return something, this means that at the very least, you are interested in placing an order with us or maybe, you already placed an order and for that, we thank you for your business. Thank you for taking a chance on us. Rest assured that we are driven by Customer Success and we are constantly improving the delivery of our products and services.

It's always best to plan your exhibit and the best way to avoid any delays is by allowing your displays to arrive ahead of your deadline. The key to timely delivery is understanding exactly how long your order will take to produce and how long it will take for it to be delivered to your shipping address. We're all about Customer Success and we strive for perfection but mistakes do happen! Please remember that once your order leaves our facility for shipping, we cannot control how UPS handles the packages. Although we trust UPS to deliver almost all of our orders because they have been very reliable since we opened our doors, they make mistakes too! Here is a full breakdown of UPS's terms. Please track your orders closely and do let us know if any exceptions come up during transit and we will try our best to make logical accommodations to ensure your success.

  • Please let us know if there is something wrong with your order within 5 days of receiving your order. This is five calendar days after the delivery date on your order's tracking information. Even though inspecting your order on the day that it arrives is the best practice, we understand that life happens. If you find that there is something wrong with your order after 5 days from the delivery date, please let us know anyway and we will try our best to make swift and fair accommodations to help you succeed. We require all returning items arrive back to us at

BoothPOP!
1541 7th St.
Riverside, CA 92507

       within 14 days from the delivery date.

  • One of the best ways we ensure Customer Success is by offering our products at very competitive rates. To keep our rates competitive, we require that all returned items be returned in their original packaging, including any and all accessories that were included in the order. If we can keep our costs down, we can keep the prices low too!
  • If your returned items warrant any refunds, as long as your order is no older than 30 days and we received all items to be returned within 14 days of the delivery date (if applicable), we can issue funds back to the order's original form of payment. After 30 days (from the date the order was placed,) we are limited to issuing refunds as store credits.
  • If your order is missing any items, we can send them using the original shipping service that your order came with. For example, if your order was shipped via free UPS Ground, we will ship any missing items via UPS Ground as well. We understand that some orders might require faster shipping service for any missing parts to arrive on time. For these orders, we can cover up to 50% of expediting shipping costs for any missing items, at our discretion, on a case-by-case basis. We can also issue a partial refund for the retail value of any missing items instead of shipping them out to complete the order. This also applies to damaged items for repair and replacement items.
  • We rely on our customers' prompt and detailed communication during return requests. If there are any issues or errors on the items that were received for the order, we will ask for pictures to detail these issues or errors. This allows us measure the scope of what would need to be fixed or corrected before we ask for any items to be returned. This is the fastest way that we are able to resolve most order issues.
    • Our email is service@boothpop.com
    • Our phone number 1-844-875-8124
  • If we determine that UPS or whichever carrier was used to deliver your packages is at fault for any errors or issues with your order, we will file a claim with the carrier and you will hold the item(s) until the carrier is finished with its investigation.
  • Any items being returned to us must be shipped at the buyer's expense (this is you, the customer). We cannot refund or reimburse for any return shipping expenses to cover any returned items for refund and/or repairs. It is in the customer's best interest to insure these packages for his/her protection. That being said, if you have to return an item so that we can fix a worksmanship error or issue that was made on our end, we can cover the return shipping, at our discretion, on a case-by-case basis.
  • Any and all printed or custom works are non-refundable. If your order did not include any Design Services, or in other words, we did not prepare the artwork files that were printed for your order, we cannot be held responsible for any dissatisfaction over the colors, resolution and design of your printed or custom works. However, to ensure Customer Success, we minimize the chances of such events by screening and proofing each artwork file prior to production. Here is the complete breakdown of our Artwork Guidelines.
  • There are absolutely no refunds in the form of cash, credit card, check, or ACH that can be processed after 14 days of receiving returned items or 30 days after the order is placed, whichever date is earlier.

These might be helpful:

About Warranties...

  • The warranty begins on the day the products are delivered and continues for a single 6 month period. After the 6 month period, items are no longer under warranty.
  • If items are defective, damaged, or are missing upon arrival, please refer to About Returns... above.
  • Under the warranty, we are limited to correcting or replacing, at our discretion, any hardware or parts that shall be returned to us.
  • After the item is shipped back, we will correct the issue and ship out the repaired product within several business days. DO NOT DISASSEMBLE THE DEFECTIVE ITEM YOURSELF; DOING SO WILL VOID THE WARRANTY.
  • The warranty does not cover customer negligence, misuse, improper installation or accident, normal wear and tear or after the product has been altered by someone other than BoothPOP!. The warranty covers worksmanship only.
  • All shipping expenses are the buyer's responsibility, no exceptions for warranty repairs, as covered in About Returns... above.
  • Print and quality issues are covered in About Returns... above and in our Artwork Guidelines. 

Warranties for Advertising Flags and Event Tents...

  • The warranty begins on the day the product is delivered and continues for a single 30 day period. After the 30 calendar days, items are no longer under warranty.
  • If items are defective, damaged, or are missing upon arrival, please refer to About Returns... above.
  • Under the warranty, we are limited to correcting or replacing, at our discretion, any hardware or parts that shall be returned to us.
  • After the item is shipped back, we will correct the issue and ship out the repaired product within several business days. DO NOT DISASSEMBLE THE DEFECTIVE ITEM YOURSELF; DOING SO WILL VOID THE WARRANTY.
  • The warranty does not cover customer negligence, misuse, improper installation or accident, normal wear and tear or after the product has been altered by someone other than BoothPOP!. The warranty covers worksmanship only.
  • All shipping expenses are the buyer's responsibility, no exceptions for warranty repairs, as covered in About Returns... above.
  • Print and quality issues are covered in About Returns... above and in our Artwork Guidelines. 

Canceling Orders...

  • BoothPOP! will not be responsible for cancelling and refunding custom orders with pending artwork file submissions. Should the order lapse a 30-day period before artwork is submitted, BoothPop will not be able to cancel the order and/or issue any refunds.
  • Should you need to cancel your order, a written request via email and/or a verbal request via phone must be made within 48 hours or 2 calendar days from invoice time and date (this is the date that the order was placed). Any cancellation requests past this 48-hour period will be charged a 10% cancellation fee and will be deducted against the cost of all goods and services (excluding shipping fees and taxes paid).
  • The cancellation fee covers our credit card processing costs as well as any time and labor associated with preparing the order, including but not limited to: sourcing materials and other substrates, hardware, and packaging materials, processing the order, processing files for prints, making graphic design adjustments, proofing, etc.